Refund and Cancellation Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

I. CANCELLATION POLICY

You may cancel your subscription account at any time and for any reason. WHEN YOU CANCEL YOUR SUBSCRIPTION, YOU WILL NOT RECEIVE ANY REFUND OF ANY SUBSCRIPTION FEES. WHERE APPLICABLE, AND UNLESS OTHERWISE SET FORTH IN YOUR SPECIFIC PLAN DETAILS, YOUR SUBSCRIPTION WILL REMAIN ACTIVE UNTIL THE END OF YOUR CURRENT SUBSCRIPTION TERM UNLESS OTHERWISE TERMINATED BY Leadsopedia.

SUBSCRIPTION FEES WILL NOT BE PRORATED OR REFUNDED FOR PARTIAL-MONTH USAGE. SUBSCRIPTION FEES CHARGED TO YOUR ACCOUNT AFTER RECEIPT OF YOUR CANCELLATION WILL BE REFUNDED. YOU WILL FORFEIT YOUR ACCUMULATED CONTACTS, POINTS, AND RATING UPON THE EFFECTIVE DATE OF YOUR CANCELLATION.

II. REFUND POLICY

You can ask for a FULL REFUND of your purchase for 30 days from the day you bought your subscription plan. All you have to do is to send us an email (or use the contact form) within 30 days from the purchase date and we will refund you for the full amount of the purchase.

Refunds shall NOT be accepted when the request is not within the 30 days of purchase.

However, in a determination to accomplish customer satisfaction, the Customer can contact us through our email: support@leadsopedia.com. We will respond within 3 (Three) business days.

We will also allow refund under the following circumstances:

1. If there is duplicate payment was made due to technical glitch, or any other error;

2. If we make a refund as per the provision of our refund policy which is updated by us from time to time;

3. If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.

We take our customer's feedback very seriously and use it to constantly improve our products and quality of service.

III. METHODS OF PAYMENT AND REFUND

We will refund your amount to the original payment method, once it has been processed.

IV. REFUND CYCLE

The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.